We’ve worked hard to make our website as simple as possible to use. If you know the name of the product you’re looking for, use the search function on our homepage. If you don’t, you can easily search by Category
If you still need help, simply pick up the phone, email us or click on the live chat icon below and we’ll be happy to advise.
You can check the status of your order at any time by logging into your account and viewing ‘My Latest Order’.
You will be kept up to date at every stage of your order via email. Upon payment, you will receive and order confirmation email. We will also email you when we have dispatched your order; we aim to do this on the same, or next, working day.
We use a stock rotation system to ensure you receive products with the longest possible expiry dates. We always aim to ensure that this is a period of no less than 12 months.
Some of the medications we sell are legally classified as ‘Pharmacy’ or ‘Prescription-Only’ medicines. ‘Pharmacy’ medicines can only be sold from a registered pharmacy under the supervision of a pharmacist. ‘Prescription-Only’ medicines require a valid prescription to be supplied. We ask you standardised medical questions to ensure that any treatment that we supply will be both safe and effective for you to take.
Unfortunately, the consultation form must be completed using the online forms.
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Consultations for prescription medicines must be completed by the patient. A prescription must be for a named patient who has completed the consultation themselves. This is required for us to operate safely and legally. Pharmacy medicines can be ordered for others such as family members, however, where possible we encourage the consultation process to be completed by the patient
Yes, you will receive an order confirmation via email.
We accept most major credit and debit cards through our website, including American Express. Unfortunately, we do not currently accept Paypal.
When you confirm your order, your card will be charged. If for whatever reason, our medical team decides that we are unable to make a supply of medication, you will receive a full refund within 3 – 4 working days of notification.
Yes, you can return any non-medicinal products to us that are unused and in a resalable condition as set out in our ‘Returns Policy’. Unfortunately, we are unable to accept returns of medicines or medicinal products, as they cannot be reused once they have left the pharmacy.
You can cancel an order at any point before you receive an email confirming the item has been dispatched. This can be done by telephone on +1(530)533 8685 or email. If you have received a dispatch confirmation mail, please contact us and we will endeavor to help.